Ipex – Solution for Customer Support
If you aim for top-tier customer support and care, Ipex is the number one choice for all small and medium-sized businesses. It is a communication platform that meets various company needs.
Ipex Communication Center
Request tracking, operator assignment, satisfaction monitoring, and response time tracking.
Chatbots, phone number verification, and contact validation via SMS.
Call logs of sales representatives, call recording playback, and CRM data entry during calls.
Notifications about unpaid invoices, debt collection system.
Switching between operators, IVR system, queue calling functionality.
Pre-qualifying requests, routing to the right department or operator, and answering frequently asked questions.
Integration with your sales, finance, and marketing tools.
Pay only for the users and scenarios you need. No need for expensive hardware or software.
Serve customers from different countries, including local phone numbers.
One-Click Calling from Pipedrive
By integrating with Pipedrive, you can track completed calls efficiently. The entire conversation, including an AI-generated summary, can be logged as an activity in Pipedrive. In case of a won deal, an automated onboarding process for the new customer can be initiated through a virtual assistant.
More about Pipedrive integration
Integration with Other Systems
Pipedrive is not the only system Ipex can connect to. It is commonly integrated with accounting and invoicing systems to notify customers about payment requirements or even facilitate debt collection.
A frequent integration involves companies' ERP systems, allowing customers to access data about their orders, such as payment status, shipping status, and more.
FAQ
Interested in a custom solution?
We’ll get in touch with you, review your processes, and show you how successful companies do things. If you're interested, we'll guide you through the next steps and help you with the entire process of your digital transformation.
