Articles
Ipex – Solution for Customer Support
If you aim for top-tier customer support and care, Ipex is the number one choice for all small and medium-sized businesses. It is a communication platform that meets various company needs.
Ipex Communication Center
Customer Support
Request tracking, operator assignment, satisfaction monitoring, and response time tracking.
Marketing
Chatbots, phone number verification, and contact validation via SMS.
Sales
Call logs of sales representatives, call recording playback, and CRM data entry during calls.
Finance
Notifications about unpaid invoices, debt collection system.
Phone System
Switching between operators, IVR system, queue calling functionality.
Virtual Assistants
Pre-qualifying requests, routing to the right department or operator, and answering frequently asked questions.
Connectivity
Integration with your sales, finance, and marketing tools.
Low Costs
Pay only for the users and scenarios you need. No need for expensive hardware or software.
Global Reach
Serve customers from different countries, including local phone numbers.
One-Click Calling from Pipedrive
By integrating with Pipedrive, you can track completed calls efficiently. The entire conversation, including an AI-generated summary, can be logged as an activity in Pipedrive. In case of a won deal, an automated onboarding process for the new customer can be initiated through a virtual assistant.
More about Pipedrive integration
Integration with Other Systems
Pipedrive is not the only system Ipex can connect to. It is commonly integrated with accounting and invoicing systems to notify customers about payment requirements or even facilitate debt collection.
A frequent integration involves companies' ERP systems, allowing customers to access data about their orders, such as payment status, shipping status, and more.
FAQ
How difficult is it to implement Ipex in a company?
Implementing Ipex is a straightforward process. You can set up your own PBX within a few days without the need to purchase expensive software or hardware.
Integrating with systems, setting up chatbots, or preparing virtual assistants may take a bit longer.
Does Ipex support numbers starting with 800?
Yes, it is possible to use 800-prefix numbers (free calls).
Can I keep my existing phone number for the phone system?
Yes, in the Czech Republic, it’s possible to transfer your existing phone number, including mobile numbers.
To transfer a foreign number to Ipex, please contact Ipex directly.
Does Ipex support call recording?
Yes, call recording is available. All legal and regulatory requirements are properly handled.
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Tomáš Wiesner
CEO | Dáváme s.r.o.