Articles
Ipex - customer support solutions
If you're aiming for first-class customer support and care, Ipex is the number one choice for all small and medium-sized businesses. It is a communication platform across the needs of the business.
Ipex Communication Centre
Customer care
Recording requests, forwarding to operators, monitoring satisfaction, tracking check-in speed.
Marketing
Chatbots, phone number verification, contact validation via sms
Shop
Listings of salesmen calls, possibility to replay the call, writing data to CRM during the call.
Finance
Notification of unpaid invoices, collection system.
Telephone exchange
Switching between operators, IVR system, possibility of calling from queue.
Virtual assistants
Pre-qualifying requests, forwarding them to the correct department or operators and answering FAQs.
Connectivity
Possibility to connect to your business, financial or marketing tools.
Low cost
You only pay for the users and scenarios you use. No need to buy expensive hardware or software.
International overlap
Possibility to handle customers from other countries including local numbers.
One-click calling from Pipedrive
Thanks to the connection to Pipedrive, it is possible to keep track of actually completed calls. The entire call can be transcribed into Pipedrive activity, including summarization by AI. In case of a deal win, automatic onboarding of a new customer can be set up via a virtual assistant.
More about Pipedrive integration
Connection to other systems
Pipedrive is not the only system that Ipex can be connected to. It is commonly connected to accounting and invoicing systems to inform the customer of the need to pay or directly to the collection process.
A common connection is to ERP systems of companies, which allow customers to get data about their order (payment status, shipping status, etc.)
FAQ
How challenging is it to implement Ipex in a company?
Implementing an Ipex solution is a simple activity. It is possible to start your own control panel in a few days. There is no need to purchase any expensive software or hardware.
Connecting to systems, setting up chatbots or preparing virtual assistants takes a little longer.
Can Ipex handle numbers starting with 800?
Yes, it is possible to use 800 numbers (free calls).
Is it possible to transfer my own PBX number?
Yes, in the Czech Republic you can transfer your own phone number, including your mobile number. To transfer a foreign number to Ipex, you need to contact Ipex directly.
Enables Ipex call recording
Yes. Call recording is possible. All legal formalities are taken care of.
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Tomas Wiesner
CEO | Dáváme s.r.o.