The third important pillar of the entire sales process. In this phase, you showcase your professionalism both during the delivery of goods or services and through subsequent customer follow-up.
Streamlined processes save time for individuals and money for the company.
Use modern tools to give customers insight into the entire sales process.
Positive experiences with your company will encourage customers to recommend you more.
The cornerstone is project management. Properly and timely executed work by each team member ensures customer satisfaction.
An important element is knowledge of the project, client, and communication history. You can find an overview of everything in your properly set up CRM system.
Companies often forget about their existing customers, even though acquisition costs no longer apply to them. Use the right tools to sell additional services and products.
Some people may think of project management as just a personal task planner, but its primary purpose is to manage projects across teams of people.
It is essential for effective resource planning, goal tracking, and smart communication between team members.A crucial aspect is also monitoring deadlines and ensuring they are met. By doing so, you earn valuable trust and positive feedback from your customers.
Acquired customers require strategic handling. Keeping their information up to date is crucial, and today, several systems can do this automatically—without any effort from the salesperson or the customer. This enables targeted campaigns about company updates or product changes, keeping customers engaged and ready for the next deal.
It's also beneficial to establish regular touchpoints between you and your customers. These can be automated, semi-automated, or manual, depending on time constraints, client size, and other factors.
By building a long-term positive relationship with customers, you significantly increase the chances of future business with them—or with their contacts through recommendations.
Selling additional or alternative products is an effective tactic to reduce customer acquisition costs.
A satisfied client who has had a positive experience with your company and is well taken care of is more likely to engage in further business with you.
By leveraging these two approaches, you not only increase revenue but also enhance customer perception and strengthen relationships with your company.
This loyalty often translates into repeat business and valuable referrals.
A fast-growing German company set up Pipedrive based on their experience with older CRM systems—and it nearly cost them. Dáváme helped them turn things around, quickly reconfiguring the system for greater satisfaction and, most importantly, better scalability for the future.
We can now handle hundreds of solar panel inquiries with just five people. By implementing Pipedrive CRM, we successfully complete three times more projects without unnecessary delays.
Take advantage of our expertise. You don’t have to spend hours testing various tools, processes, and approaches. We’ll make sure you start closing new deals as soon as possible.
We’ll get in touch with you, review your processes, and show you how successful companies do things. If you're interested, we'll guide you through the next steps and help you with the entire process of your digital transformation.
